The main purpose for this site is to help you by quickly and efficiently provide answers to web hosting's most frequently asked questions. This portion of the site is frequently updated to better help you find the answers you need ASAP to solve the most complicated of problems you may encounter.

Questions are listed by category then by question. To find an answer, simply click on the question to be taken right to the answer.

  
Pre-Sales
1. Is my credit card information totally safe with you?
2. If I buy a hosting plan now can I upgrade when my website grows? Is there a charge?
3. Can I register my domain name with you?
4. Do you offer unlimited bandwidth?
5. Can I host adult related sites?
6. Do you allow MP3 files? Do you allow streaming of videos?
7. How soon will my account be activated?
8. I already have a domain can I use it with your hosting? What are the steps?
 
Billing Questions
1. Can I prepay for an additional monthly data transfer/bandwidth?
2. What will happen when my site goes over the data transfer limit?
 
Account Questions
1. Can I have more than one domain pointed to my account?
2. What is a subdomain?
3. How much disk space is enough space?
4. How much bandwidth do I really need?
 
Technical Questions
1. What DNS should my domain name point to?
2. I have been notified that my account has been set up but my site is still not active.
3. What version of perl are you running?
4. What version of PHP are you running?
5. What servers do you run?
6. How do I enable SSI in my HTML pages?
7. Do you support international domains?
8. Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
9. Do you offer Windows based hosting accounts?
10. I have a script that is very complicated to install.
11. Which brand of control panel do you use? Can I see a demo?
12. How Do I access my website control panel?
13. What kind of hardware and software do you use?
 

FTP / Uploading Files
1. What is FTP?
2. Do I need a special program to use FTP?
3. How do I login with FTP?
4. How many FTP accounts do I have?
5. In what directory should I upload my files?
6. Is there a certain file limit for my uploads?
7. I made a ftp account with a new user/password, but what is the url to the new folder?
 
How do I configure FTP?
1. FrontPage
2. Ws_FTP
3. CuteFTP
4. Dreamweaver
 
Email

1. How do I check my email?
2. How do I configure Outlook/Eudora to access my email?
3. How do I configure Everyone.net and BigMailBox.com?
4. How can I access WebMail?
5. Do you have SPAM control?
 
Control Panel
1. How do I login to my control panel?
2. How do I access mySQL?
3. How do I password protect specific directories?
 
Domain Questions

1. How do I get all of my domains working with ECP?
2. How do I register my .com/net/org/etc... domain name?
3. Why doesn't my website work yet?
4. What are the name servers for my site?
5. Shouldn't the domain name I registered be working by now?
6. Can I view my site before my domain updates?
7. Can you host an international doman (TLD)?
8. What's the difference between domain pointing and domain parking?
 
Programming
1. Do you offer SSH access?
2. Do you have Zend Optimizer?
3. Do you have cURL?
4. What forum scripts do you allow?

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